This game is all about constantly growing and bettering yourself. We know it easy to rest on our laurels and not take an active role in becoming the best at what we do in the F&I department. But this is the difference between the good and the great. Let’s make sure we are constantly taking…
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New vehicles sales are projected to fall just below 17 million in 2018. Edmunds projected 16.8 million. Cox came in slightly lower at 16.7 million in New vehicle sales. Due to new tax plan, households are expected to have more take home pay which may equate to more trucks, luxury vehicles & SUVs. Hybrid &…
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Industries change overnight these days & automotive retail is not immune. It is so important that as an industry we make strides toward the future. With changing profit structures comes ample opportunities that need to be seized in order to stay relevant. It is time to embrace the change and open our minds to the…
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You know the obvious sale killer terminology out there. However, you may be surprised how many words & phrases you use that can put your customer in the wrong headspace. Communicating plays a huge role in your success. Are there any words or phrases you avoid in the F&I office? Don’t say that! 14 words…
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Automotive loans hit a record high in the second quarter of $1.1 trillion while subprime hits near-record low. Deep subprime hit a record low of 3.45%. What do you think? Will these trends continue or will lenders loosen the reigns? Subprime Pullback Continues in Q2 by Melinda Zabritski We can help your dealership with our real-world…
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Do you listen & understand the meaning behind your customers words? You may be sacrificing customer satisfaction & profit. Make sure you are understanding the reasoning behind your customers words, they may just need more information or maybe they are trying to decide how to pay for it. Never let an assumption kill a conversation….
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A lot of things in this industry are constantly changing but one thing will always remain. You have to be able to ask for a sale with urgency & confidence. The industry favors taking care of customers’ needs and this is a great read about how the F&I Professional can remake the ABCs with a…
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Working in the automotive retail space, it is easy to look at the car buying process in sections by department. We must remember that customers look at the entire process as a whole. As F&I Professionals it is very important that we incorporate aspects of what we do into early stages of the sales process….
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All of us have the ability & responsibility to better ourselves. We believe that you can use this tool to not only grow & develop yourself but also your dealership. We love Mel Robbins’ ideas about the power you have to shape your destiny & reach your goals. You may never ‘feel like’ doing the…
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