We bring up these same few points every month or so because how important yet simple they are. When it comes to F&I Professionals, there are a few things that separate the average from the great. A lot of those things come into play after you hear the words ‘No, thank you.’ A great F&I Professional establishes & builds credibility, puts the customers’ needs first, & then uses the information they have to customize the menu or presentation. At the end of the day, your job is to help the customer protect their investment – even after they have said ‘No, Thank You.’
Check out this article below about how a new trend known as ‘Promposals’ relates to presenting F&I products & a great break down of the steps to F&I success.
We can help your dealership with our real-world solutions from F&I Training to Compliance checks. Email us at info@pinnacledealersoultions.net
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